Privacy Policy

Effective Date: June 2025
Last Updated: June 2025

Introduction

Mediamato (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

Information We Collect

Information You Provide to Us

• Contact Information: Name, email address, phone number, company name
• Project Information: Details about your project requirements, budget, timeline
• Communication Records: Messages, emails, and other communications with our team
• Payment Information: Billing address, payment method details (processed securely through third-party providers)
• Account Information: Username, password, and profile information if you create an account

Information We Collect Automatically

• Website Usage Data: Pages visited, time spent on site, click patterns, referral sources
• Device Information: IP address, browser type, operating system, device identifiers
• Cookies and Tracking Technologies: Session data, preferences, and analytical information
• Location Information: General geographic location based on IP address

Information from Third Parties

• Business Information: Publicly available information about your company
• Social Media: Information from social media platforms when you interact with our profiles
• Analytics Providers: Aggregated data from Google Analytics, social media insights

How We Use Your Information

Primary Uses

• Service Delivery: Providing web development, design, marketing, and consulting services
• Communication: Responding to inquiries, providing project updates, and customer support
• Project Management: Planning, executing, and delivering your projects
• Payment Processing: Handling invoices, payments, and financial transactions

Secondary Uses

• Website Improvement: Analyzing usage patterns to enhance user experience
• Marketing Communications: Sending newsletters, promotional materials, and industry insights (with consent)
• Business Operations: Record keeping, legal compliance, and business analytics
• Security: Protecting against fraud, unauthorized access, and security threats

Legal Basis for Processing (GDPR)

We process your personal information based on:

• Contract Performance: Fulfilling our service agreements with you
• Legitimate Interests: Improving our services, marketing, and business operations
• Consent: When you opt-in to newsletters or marketing communications
• Legal Obligations: Complying with applicable laws and regulations

Information Sharing and Disclosure

We May Share Information With:

• Service Providers: Hosting companies, payment processors, analytics providers, email services
• Business Partners: Trusted partners who assist in delivering our services
• Legal Requirements: When required by law, court order, or to protect our legal rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We Do Not:

• Sell your personal information to third parties
• Share sensitive information without your consent
• Use your data for purposes unrelated to our services

Cookies and Tracking Technologies

Types of Cookies We Use:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Google Analytics, performance monitoring
• Functional Cookies: User preferences, form data, session management
• Marketing Cookies: Social media integration, advertising (with consent)

Your Cookie Choices:

• Adjust browser settings to block or delete cookies
• Opt-out of Google Analytics tracking
• Manage preferences through our cookie consent tool

Data Security

Security Measures:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Limited access to authorized personnel only
• Regular Updates: Software and security patches applied promptly
• Secure Hosting: Professional hosting providers with security certifications
• Data Backups: Regular, secure backups of client data

Data Breach Response:

• Immediate investigation and containment
• Notification to affected users within 72 hours
• Coordination with relevant authorities as required
• Remediation measures to prevent future incidents

Data Retention

Retention Periods:

• Active Clients: Data retained throughout the business relationship
• Former Clients: Project files and communications retained for 7 years for legal and business purposes
• Website Visitors: Analytics data retained for 26 months
• Marketing Lists: Until you unsubscribe or request deletion

Data Deletion:

• Automatic deletion after retention periods expire
• Secure disposal methods for sensitive information
• Compliance with legal requirements for record keeping

Your Privacy Rights

All Users:

• Access: Request information about data we collect and how it’s used
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications

Additional Rights (GDPR/CCPA):

• Data Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your personal information
• Objection: Object to processing based on legitimate interests
• Automated Decision-Making: Opt-out of automated profiling

Exercising Your Rights:

Email us at info@messagechris.com or use our contact form. We will respond within 30 days.

Third-Party Services

Services We Use:

• Google Analytics: Website analytics and user behavior tracking
• Google Workspace: Email, document storage, and collaboration
• Payment Processors: Stripe, PayPal for secure payment processing
• Social Media: LinkedIn, Twitter, Instagram for business presence
• Hosting Providers: Secure web hosting and content delivery networks

External Links:

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for international transfers.

California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Modified” date. For significant changes, we will provide additional notice via email or website banner.

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Quick Reference Summary

What We Collect	Why We Use It	Your Choices
Contact details, project info	Service delivery, communication	Access, correction, deletion
Website usage data	Improve user experience	Cookie settings, opt-out
Payment information	Process transactions	Secure processing only
Communications	Customer support, updates	Unsubscribe options

Questions? Contact us at privacy@messagechris.com – we’re here to help!